When you open up a small business, you might not expect a large volume of calls right away. Still, they can come, and if you only have your mobile to serve you, you could find yourself in trouble. Even for a medium-sized business, the call volume could outstrip the ability of your staff to handle the workload. If this happens, you’re faced with the prospect of adding someone to your staff full time, which could add an undesirable expense to your monthly budget. What, then, can you do? In these cases and more, you can hire a telephone answering service to help keep you organised.
Maybe you’re not convinced. History says you’ve been able to handle everything on your own, so why bother making a change? Well, if you’re expanding your business or experience busier than normal times, an answering service can be there to help you maintain control of the situation. If your staff, premises or current telecoms subscriptions aren’t suited to your needs, an answering service can step in and provide you what you need at a reasonable cost. Seriously, why hire an answering service?
You Need to Stay in Touch 24/7/365
Consider this: They usually sport a staff of many Personal Assistants (perhaps numbering in the hundreds) who can answer any phone calls made to your business at any time of day, all throughout the year. It is doubtful that your full-time staff can be there for you 24 hours a day, seven days a week, and 365 days a year. Answering services can, and so are well worth taking advantage of. Whether you’re in bed, on the road or in the office, your calls are being answered and any messages on their way to you.
Base Yourself Locally, Do Business Globally
You run a UK business, and you probably want UK style and service for your clientele. You can hire an answering service based in the United Kingdom that has local knowledge and skills. Having said that, you can still do business globally, too. The call centre being based in the UK is an advantage to you, but it can service any calls from anywhere. After all, many of your customers could be from abroad. An answering service can handle their calls, in their language. No one, yourself included, will have to deal with potentially unreliable outsourcing in India or elsewhere.
For After-Hours Enquiries and Service
It is understandable if you want to separate your work life from your personal life. An answering service can take any calls for your business during off hours, and send any important messages to you immediately. In this way, you and your family don’t have to worry about your meal being interrupted by a business call. If you receive a message saying you need to call a client back immediately, you can politely excuse yourself and do so before returning to the table. For those who are just interested in finding out what your business is about, a Personal Assistant can divulge that information without you needing to be interrupted.
Emergency Overflow Services
In times of emergency, when you experience an unexpected uptick in call volume, your current staff might not be able to handle all of the incoming calls. If messages are left for you, in such a situation it is likely that some messages will get lost or misplaced. If you have an answering service to help you, you can prevent people from waiting on hold for too long and becoming frustrated. Thanks to this assistance, you will be able to maintain a regular (or at least acceptable) level of customer service without taking on any extra staff or burdensome costs.
Show Off a Professional Image
If you lack facilities and staff of your own or only have a small office and a tiny staff, your image could take a hit. In the marketplace, this loss of face could result in a loss of clientele and profits. By hiring a telephone answering service, as offered by Netcall Solutions, you can project an image of high-class professionalism. This is useful whether your business is just small or if your business philosophy is more laid back. An answering service Personal Assistant, or PA, will answer calls on behalf of you and in the name of your business.
Your Business Will Never Miss a Call
Nothing puts a potential client or customer off so much as being sent to voicemail. Being stuck on hold is a distant second to dealing with a robotic assistant, as there is no guarantee that you will actually check or get the message they left for you. Miss enough calls, and you could find yourself looking for new people to do business with. A Personal Assistant who works for an answering service can handle your calls for you. In fact, when you sign up, you will receive a dedicated phone number. Your calls will be answered promptly, and as call centres have hundreds of employees if more than one person calls for you at a time…you’re covered!
Save Costs, Eliminate Waste
If you’re flying solo, running a very small business on your own, there’s no reason to hire an expensive full-time personal assistant to accompany you wherever you go. Your calls will still need answering, though. Also, even if you have only a small office, it might still cost you a fair bit of money to set up and install telecoms services. Again, you will need to be in regular contact with the outside world. By utilising an answering service, you can skip the hiring of extra staff, and needn’t worry about waiting for a technician to come and install the phones and landlines you need.
Life moves pretty fast today for a business owner, and there’s no guarantee you will receive all the calls that come to you if you try to handle it all on your own. If you want your business to succeed, then you need to take measures to ensure that no call is missed and that important messages get to you immediately. This could make the difference between landing a deal and going out of business forever. Hire an answering service to help you stay in touch with the world.
